Agency Assistant at Bizango

Part Time | Remote

We’re hiring a part time / remote agency assistant to support our creative team.

You are organized, proactive, a great communicator.

You are diplomatic and passionate about helping clients and the creative team feel connected, organized and inspired.

You're polished and professional. Detail-oriented and a perfectionist.

You love helping creative people do great work.

You're confident in your ability to grow in partnership with a small and thriving creative agency.

This job starts out as a part-time role, Zoom-based work from home, 15-30 hours a week. Starting salary is $16-$20/hour DOE.

We're in Seattle - Pacific Time - and you'll frequently need to do your job during business hours on the west coast.

The job:

As Agency Assistant, you’ll be providing administrative support to multiple team members, and learning the ins and outs of creative agency work.

The key elements of this job include:

Website Production

Each week you'll assist PMs and the creative team to organize client deliverables and build web pages using an intuitive website builder and CMS.

Upload photos and make great stylistic choices to place client photos into web page layouts in a way that helps fulfill the design team's vision.
Enter client content into web pages using the CMS tools we'll train you on.
Assist in proofing and QA sites, reporting errors to developers and keeping in touch with your PMs to ensure the final deliverable is near perfect.

Sales Assistant

In sales, we speak with prospective new clients, introduce them to our process and culture of support and collaboration.

Answer calls from leads, taking messages, + following up
Scheduling calls and meetings with Sales + Prospects
Taking notes and participating in sales meetings and presentations
Marketing-related tasks like working on the blog and social media, lists of leads

Project Management Assistant + Web Producer

On the PM + Production side, we coordinate with current clients and the creative team to build and deliver websites in a timely and process-driven way.

Answer calls from existing clients, taking messages, routing requests and follow up per instructions from PMs.
Take notes during important internal and client meetings, as needed
Assist PMs in drafting documents like schedules, estimates, and work orders

Client Support

Our clients host their websites on our platform. Taking care of them and meeting their needs is at the heart of our agency's success in maintaining long term relationships with our clients.

Send welcome emails to clients whose sites have just launched, introducing them to the support infrastructure and process.
Help answer support calls and ticketing system email tickets. Take messages and wrangle support requests (coordinating with the right technical resources internally) to ensure clients are being responded to quickly.
Manage billable client requests through the lifecycle of the support ticketing system, working with PMs to establish pricing, getting written client approval, seeing tasks through the design process, final delivery and client signoff through billing.
Work to build and organize a library of documentation and scripted responses to common questions.

A person who thrives and excels in this job has multiple avenues for growth within the agency and beyond. We're committed to making sure you get a chance to learn about the workings of these creative projects, interact with clients and prospects and the creative team, and build your professional agency experience.

Who We Are:

We’re a small, busy 8-person digital design + marketing agency doing gorgeous custom website design, effective marketing and smart SEO for businesses and organizations in Seattle and nationally.

We are an upbeat, energetic small team that cares about keeping clients happy, living up to our promises, creating great work, and getting projects launched on time and on budget, while protecting the creative team from unnecessary sprints or stress.

Our goal with every project is to launch not only a website, but a long-term client relationship. We're passionate about helping our clients grow, and ready to support their design and marketing needs as they do.

We strive to produce work that’s beautiful and creates positive emotions; is effective in helping our clients achieve their goals; and is easy for them to manage. Our projects are sometimes glamorous, sometimes quirky, sometimes down-to-earth.

Culture: We don’t have a fancy downtown office but we do have a nice sunny space with a gorgeous view, across from Gas Works Park on the Burke Gilman trail. Our team culture values high achievers who deliver great results while still enjoying life.

How to Apply

Apply via email. Use the address on our contact page.

In your email please include:

Resume or LinkedIn.
Let us know about your most recent relevant experience and anything else you feel we should know.
Confirm that you are a US citizen and can work during our business hours in the Pacific time zone.